Privacy policy

Introduction

Caramage places particular importance on protecting personal data and respecting the privacy of users of www.caramage.com.

This Privacy Policy explains clearly and transparently how users’ personal data is collected, used and protected, in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and the French Data Protection Act, as amended.

1. Data controller

Personal data is processed by Caramage SAS, 96 avenue de Suffren, 75015 Paris, France.

Email: contact@caramage.com

. Caramage acts as the data controller within the meaning of the GDPR.

2. Personal data collected

Caramage collects only the data strictly necessary to provide its services, including:

identification details, such as surname and first name;
contact details, such as email address and phone number;
information about travel plans provided voluntarily by the user;
and technical browsing data, such as IP address, browser type and pages viewed.

Data is collected directly from the user through website forms or communications with Caramage.

3. Purposes of processing

Personal data is collected and processed to handle requests for quotes and introduce users to local partners;

respond to requests for information;
improve the website’s operation and performance;
measure traffic and analyse browsing statistics;
and comply with legal and regulatory obligations.

No data is used for commercial or direct marketing purposes without prior consent.

4. Legal bases for processing

Processing is based on steps taken at the user’s request before entering into a contract, such as requests for quotes and introductions;
Caramage’s legitimate interest in improving its website and services;
and user consent where required, including for optional cookies.

5. Data recipients

Personal data is intended exclusively for Caramage.

It may be shared with local partners only in connection with a request for a quote or an introduction, and only as necessary to handle the user’s request. Caramage does not sell or transfer personal data to third parties.

6. Retention periods

Personal data is retained for a period proportionate to its purposes:

requests for quotes and correspondence are kept for as long as necessary to handle the request, followed by limited archiving;
browsing data is retained for a maximum of 13 months;
and legal or accounting data is retained for the period required by applicable regulations.

7. Your rights

Under applicable regulations, you have rights of access, rectification, erasure, objection, restriction of processing and, where applicable, data portability.

To exercise your rights, email
contact@caramage.com
. You will receive a response within one month at the latest.
You also have the right to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr).

8. Cookies and audience measurement

Cookies may be placed on the user’s device while browsing www.caramage.com.

The website uses Google Analytics, among other tools, to measure traffic and improve performance. The data collected is anonymised as far as possible.

On your first visit, an information banner allows you to accept or refuse optional cookies. You can change your choices at any time through your browser settings.
Cookies are retained for a maximum of 13 months.

9. Data security

Caramage implements appropriate technical and organisational measures to protect the security and confidentiality of personal data and prevent loss, unauthorised access or disclosure.

These include secure access controls, recognised hosting providers and safeguards suited to the nature of the data processed.

10. Changes to this policy

This Privacy Policy may be amended at any time to reflect legal, regulatory or technical developments.
The version in force is the version published on the website when consulted.

Last updated: 22 December 2025.